Terms of Service

1. Who you are agreeing with

StoryVault is operated by Extendica LLC, a limited liability company organized under the laws of the State of Utah, United States (“StoryVault”, “we”, “us”). These terms are a contract between you and Extendica LLC. They are governed by the laws of the State of Utah, without regard to its conflict-of-law rules, and any dispute that cannot be worked out by email will be brought in the courts of that state.

By creating an account or using StoryVault — on the web, through the command-line tool, or through a connected AI host such as ChatGPT or Claude — you agree to these terms and to our Privacy Policy. If you do not agree, please do not use StoryVault.

You must be at least 13 years old (or the minimum age in your region) to use StoryVault, and at least 18 to buy a subscription.

2. A companion and a scribe — not therapy, not a crisis line

StoryVault may respond to hard days with a short, plain redirect to real help. That is a courtesy, not monitoring. We do not watch your journal, and we cannot detect an emergency or send anyone to you. Please do not rely on StoryVault to notice when something is wrong.

The writing StoryVault produces is generated by AI from what you said. It can mishear you, get a detail wrong, or phrase something in a way you would not. Read your entries; edit or delete anything that is not right. You, not StoryVault, are the author of your journal.

3. Your account

• Keep your password and any sign-in tokens private, and use a strong, unique password. You are responsible for what happens under your account until you tell us it has been compromised.
• Give us an email address you actually read. That is how we reach you about your account, billing, and changes to these terms.
• One person per account. Do not share an account or let someone else journal under your name.
• If you connect StoryVault to a command-line tool or an AI host, you are responsible for those connections. You can revoke them at any time in Settings.
• Tell us at support@storyvault.me if you think someone else has used your account.

4. Subscriptions, billing, and refunds

Some StoryVault features may require a paid subscription. Where they do, this is how it works:

• Billed through Stripe. Payments are processed by Stripe. We do not see or store your full card number. Stripe’s own terms and privacy policy apply to the payment itself.
• Monthly or yearly. You choose a monthly or a yearly plan. Your plan renews automatically at the end of each billing period until you cancel.
• Cancel any time. You can cancel yourself from your account settings — no email, no phone call, no “are you sure” loop. Cancellation takes effect at the end of the billing period you have already paid for; you keep the paid features until then, and you are not charged again.
• Full refund on request within 30 days. If you ask within 30 days of any charge — a first payment or a renewal — we will refund that charge in full, no questions asked. Email support@storyvault.me from the address on your account.
• Price changes. We may change subscription prices. If we do, we will email you at least 30 days before the new price applies to you. A price change never takes effect in the middle of a period you have already paid for; it applies from your next renewal after the notice period. If you do not want to pay the new price, cancel before that renewal.
• Taxes. Prices are shown before any sales tax or VAT that applies where you live. Stripe adds it at checkout where required.

Cancelling or letting a subscription lapse never deletes your journal. Reading, searching, and exporting your own journal are never behind the paywall (see section 5).

5. Your journal is yours

Everything you say to StoryVault and everything StoryVault writes from it belongs to you. We claim no ownership of your entries, photos, voice samples, or anything else you put in your journal.

• You can export it. You can download your whole journal as Markdown (and your voice pack as Markdown or JSON) from the app at any time. It is plain text; it opens anywhere.
• You can delete it. You can delete individual entries in the app or through a connected tool, and you can ask us to delete your whole account and everything in it at support@storyvault.me.
• Reading, searching, and exporting are never paywalled. Whether or not you have ever paid us, and whether or not you pay us in the future, you can always open, search, and export your own journal. A lapsed subscription can limit new features; it cannot lock you out of your own words.
• We do not sell it. We do not sell your journal. Our Privacy Policy lists the providers that process your words to run a feature you asked for (for example writing an entry from your dump) and nothing more.

So that StoryVault can work, you give us permission to store, transcribe, process, and display your content — to you, and to the connected hosts you choose — for the purpose of running your journal. That permission ends when you delete the content or your account, except for backups that expire on their own schedule.

6. Acceptable use

StoryVault is a private journal. Use it as one. Do not:

• Try to access anyone else’s journal, account, or data.
• Probe, scan, overload, or interfere with the service, or bypass rate limits or access controls.
• Use StoryVault to store or distribute content that is illegal, or that you do not have the right to keep.
• Resell StoryVault, or use it to build a competing service.
• Use automated tools against StoryVault other than the command-line tool and connected AI hosts we provide for your own account.

We may suspend or close an account that breaks these rules. Where we can, we will tell you why and give you the chance to export your journal first.

7. Service availability

We work hard to keep StoryVault up, but we run it on a best-effort basis. There is no uptime guarantee. The service may be unavailable for maintenance, because of a provider outage (hosting, telephony, AI, payments), or because something broke. We may add, change, or retire features. If we ever plan to shut StoryVault down, we will give you at least 30 days’ notice and a way to export your journal.

Keep your own copy of anything that matters to you. Export is always available; please use it.

8. Limitation of liability

StoryVault is provided “as is” and “as available”, without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent the law allows, Extendica LLC and the people who work on StoryVault are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost data, lost profits, or emotional distress, arising from your use of or inability to use StoryVault. Our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim arose (or, if you have paid nothing, one hundred US dollars).

Some places do not allow these limits, so some of them may not apply to you. Nothing in these terms takes away rights that the law gives you and does not let you waive.

You agree to hold Extendica LLC harmless from claims that arise from your content or your breach of these terms.

9. Changes to these terms

We may update these terms as StoryVault changes. If a change matters to you — it affects your money, your data, or your rights — we will email you at least 30 days before it takes effect. Minor edits (typos, clarifications) take effect when we post them. The effective date at the top of this page always shows the current version. If you keep using StoryVault after a change takes effect, you accept it; if you do not accept it, cancel and export your journal before then.

10. The rest

• These terms and the Privacy Policy are the whole agreement between you and us about StoryVault.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we do not enforce a term right away, we can still enforce it later.
• You may not transfer your account or this agreement to someone else. We may transfer it to a successor that takes over StoryVault, and will tell you if we do.

11. Contact

Questions, refunds, deletion requests, or anything else:
support@storyvault.me